Privacy Policy

At Elite Retreat Rentals ("we," "us," or "our"), we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, eliteretreatrentals.com ("Website"). By using our Website, you consent to the practices outlined in this policy.

1. Information We Collect
We collect two types of information from users of our Website:

Personal Information: Information that identifies you personally, such as your name, email address, phone number, billing and shipping addresses, and payment details, which you may provide when making a reservation or contacting us.
Non-Personal Information: This includes data about your browsing activity, such as your IP address, browser type, operating system, and pages visited. This information is collected through cookies and other tracking technologies.

2. How We Use Your Information
We use the information we collect in the following ways:

To process and confirm your reservations or bookings
To respond to your inquiries and provide customer support
To improve the functionality and content of our Website
To personalize your experience and improve our services
To send promotional communications or updates (with your consent)
To comply with legal obligations or enforce our Website’s terms of use

3. Sharing Your Information
We respect your privacy and will not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your data in the following situations:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Website, conducting our business, or providing services to you (such as payment processors or customer support services). These providers are obligated to maintain the confidentiality of your information and are not authorized to use it for any other purpose.
Legal Compliance: We may disclose your information if required by law, such as to comply with a subpoena, legal process, or government request.

4. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to improve user experience, track browsing activity, and gather data for analytics. Cookies are small files stored on your device that help us remember your preferences and improve our Website’s functionality.

You can control cookie settings in your browser or choose to opt-out of certain tracking technologies, though this may impact your experience on the Website.

5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

6. Your Rights and Choices
You have the right to:

Access, update, or delete your personal information
Opt-out of receiving promotional emails from us
Request that we restrict or cease processing your personal information (subject to certain exceptions)

To exercise these rights, please contact us using the information below.

7. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy
Our Website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Elite Retreat Rentals
support@eliteretreatrentals.com